Can I see a sample of what my artwork will look like on an item before placing my order?
Firstly, send your artwork file to us, the art department will take your submitted design and prepare a proof, which will be submitted for your approval via email within 24 hours.
Do I have to have my artwork ready when I order?
It is preferred that your artwork is ready at the time that you order. However, you may send your artwork after you have ordered as well. If you send your artwork after you order, your order will be delayed until your artwork has been received.
What if I don’t have my own artwork?
If you do not have your own graphic, we offer a wide selection of fontsto choose from for your design. Send us the content you want to print. We offer a variety of images for occasions, popular customizations, and more.
Can you print my multicolor logo in one color?
If you would like to print a multi-logo color logo in just one color, we can alter your design to the color of your choice.
What artwork formats do you accept?
We accept illustrator .eps, .ai, .ps, .pdf, photoshop .psd 300 resolution, high quality jpeg 300, .tif 300 resolution, or .gif 300 resolution. If you have a different format, please contact us. We ask that you have your art already vectorized and your fonts flattened if possible.
Can you match the colors of my logo or artwork?
Our art dept. and production team work closely with our customers to achieve the best quality color matching possible. Please be aware the color of the item can cause the color of the print to vary, and we cannot guarantee a 100% match in color.
Questions on Order:
How do I know how much my order will cost?
Email us your desired production method, production time (how quickly it needs to be printed), printing colors, print position, state, and shipping method (how quickly you need it shipped) and an estimated price of your order will be replied to you.
What if I need to make changes after I order?
If you need to make any changes, please contact our customer service or art dept. as soon as possible. No changes can be made to an order once the proof has been approved and the production process has begun.
When will I receive my order?
While placing your order, you will be prompted to tell us a desired production time (how quickly you need the products printed) and a desired shipping method (how quickly you need them shipped to you after printing). If there are no artwork delays on your order, in most cases, it takes roughly 25 days to have your products perfected and printed, then shipped.